Sales Administrator
BS30, Bristol
Monday – Friday 9am – 5pm
£29,000 - £31,000
Looking for someone to start asap
Job Purpose
This is an exciting full time opportunity combining Customer Service and Sales Administration responsibilities. Our client is seeking a proactive and customer focused individual to join their close knit team in a varied and fast paced role.
This position plays an important part in delivering an outstanding customer experience across every interaction, making it ideal for someone who takes pride in service excellence and enjoys contributing to continuous improvement.
Job Responsibilities
- Handle enquiries via phone, email and web, including orders and pricing requests
- Process customer orders accurately
- Prepare quotations
- Answer inbound calls
- Manage customer queries relating to stock, deliveries, orders and drivers
- Review delivery paperwork and raise follow on delivery notes
- Scan and file picking and delivery documents daily
- Coordinate marketing materials and sample requests as directed
- Resolve customer issues and escalate where necessary
- Support telemarketing campaigns and sales activity
- Provide cover for the sales inbox during absences and breaks
- Maintain and update CRM records accurately
- Work closely with the Sales team to support day-to-day requirements
- Process repeat purchase orders with suppliers when required
- Manage ad hoc confidential waste orders
- Maintain a professional and focused working environment
Skills Required
- Customer service or sales administration experience
- Strong communication skills
- Excellent organisation and attention to detail
- Confident with CRM and Microsoft Office
- Ability to multitask and work at pace
- Customer focused and proactive
- Team player with a flexible approach
EMA25