Sales and Aftersales Associate

Sales Administrator

Location: Long Eaton, Nottinghamshire

Salary: £27,000 - £28,000 DOE

Hours: Monday to Thursday, 8:00am - 5:00pm | Friday, 8:00am - 2:00pm

Full-Time | Immediate Interviews Available

We are recruiting on behalf of an established and growing business for an experienced Sales Administrator to join a busy and supportive team.

This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service while managing a varied workload. The role will suit a highly organised individual who can confidently juggle multiple priorities, communicate effectively with a range of stakeholders and take ownership of customer orders from start to finish.

Working as part of a close-knit team and reporting to the Operations Manager, you will play a key role in ensuring customer orders are processed efficiently, enquiries are handled professionally and any issues are resolved promptly to maintain outstanding levels of customer satisfaction.

The Role

  • Process customer sales orders accurately and efficiently.

  • Manage customer enquiries via telephone, email and other communication channels.

  • Handle customer complaints, investigate issues and provide prompt and effective resolutions.

  • Liaise with third-party service providers to coordinate repairs, service visits and product inspections.

  • Communicate with overseas manufacturing partners regarding orders, product issues and delivery updates.

  • Monitor order progress and keep customers informed throughout the process.

  • Produce reports and maintain accurate departmental records.

  • Support continuous improvement initiatives to enhance service levels and operational efficiency.

  • Work collaboratively with colleagues across sales, operations, logistics and customer service teams.

  • Ensure company processes and service standards are consistently maintained.

About You

We're looking for someone who:

  • Has previous experience within Sales Administration, Customer Service, Order Processing or a similar role.

  • Is comfortable working in a busy, fast-paced environment.

  • Has excellent verbal and written communication skills.

  • Is highly organised with strong attention to detail.

  • Has excellent problem-solving abilities and can manage customer issues professionally.

  • Can build positive working relationships with customers, suppliers and colleagues.

  • Is confident using Microsoft Office, particularly Excel and Outlook.

  • Has experience using CRM or ERP systems (desirable but not essential).

  • Is proactive, positive and enjoys working as part of a team.

What's on Offer

  • £27,000 - £28,000 salary, depending on experience.

  • Monday to Thursday, 8:00am - 5:00pm, with an early finish at 2:00pm every Friday.

  • 23 days annual leave plus bank holidays.

  • Holiday entitlement that increases with length of service.

  • Company sick pay scheme.

  • Free onsite parking.

  • Ongoing training and development opportunities.

  • A varied and rewarding role with opportunities to take ownership and make a real impact.

  • A supportive team environment within a growing and successful business.

If you thrive in a busy environment, enjoy solving problems and are passionate about delivering excellent customer service, we'd love to hear from you.

Immediate interviews available for the right candidate.

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