Social Housing Repairs Administrator

Social Housing Repairs Administrator
Nottingham
£28,000 – £30,000 (DOE)
Full Time, 40 hours per week, Monday to Friday, 8:30am – 5:00pm
Office Based

We are recruiting an experienced Administrator to join a growing refurbishment and maintenance team, supporting social housing projects across the region. This role is ideal for someone with previous experience in social housing, repairs, or planned maintenance, who understands the pace, systems, and coordination required to deliver works such as kitchens & bathrooms, external refurbishments, and damp & mould programmes.

The Role

  • Provide administrative and call-handling support across social housing refurbishment and maintenance contracts

  • Coordinate appointments with tenants, operatives, and subcontractors

  • Manage and update works on internal and client systems (including EasyBop)

  • Support delivery of programmes including kitchens & bathrooms, external works, and damp & mould remediation

  • Ensure all data, job updates, and records are accurate and up to date

  • Work closely with delivery teams to ensure KPIs and service levels are met

  • Deliver a high level of customer service when handling tenant enquiries

About You

  • MUST have previous experience within social housing, repairs, or planned maintenance

  • Experience working for a council, local authority, housing association, or social housing contractor is highly desirable

  • Understanding of maintenance programmes such as kitchens & bathrooms, externals, or damp & mould

  • Strong administrative and organisational skills

  • Confident communicator with a professional telephone manner

  • Able to work in a fast-paced environment and manage multiple priorities

  • Proficient in Microsoft Office

  • Experience with systems such as Total Mobile, Risk Hub, or EasyBop is advantageous

Benefits

  • £28,000 – £30,000 basic salary

  • 26 days holiday plus bank holidays

  • Bonus scheme based on performance

  • 5% pension contribution

  • Private medical insurance

  • Life assurance

  • Option to buy/sell up to 5 days holiday

  • Sharesave scheme (after 1 year)

  • Cycle to Work scheme

  • Access to employee discounts portal

  • Digital GP & Employee Assistance ProgrammE

This is a fantastic opportunity to join a well established organisation delivering essential services within the social housing sector, where your experience will make a real impact.

Apply now if you have a background in social housing or repairs and are looking for your next opportunity.

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